General Terms and Conditions on the Provision of Services – Meticulous Business Solutions Pvt. Ltd. (MBSPL)
These general terms and conditions (hereinafter referred to as “General Terms and Conditions”) specify MBSPL’s procedure for intervening for and/or on behalf of the client within the framework of its mission of providing advice, assistance, representation and drafting documents to obtain business consultation services.
“MBSPL”: means the company Meticulous Business Solutions Pvt. Ltd. with whom the Client has entered into a contract, the business consultants, their staff and administrative personnel intervening on behalf and for the account of MBSPL.
“Client” means the physical or legal person to whom MBSPL renders the Services defined in the Contract.
“Contract” means all the contractual documents governing the rights and obligations of the Parties within the framework of the Services that MBSPL provides to the Client.
“Proposal” means the written proposal of Services that MBSPL sends to the Client.
“Representation” means any request for intervention formulated in writing by the Client to MBSPL.
“Parties” means MBSPL and the Client.
“Services” means all the services provided by MBSPL.
3.1.Every Service provided by MBSPL is governed exclusively by the Contract, which comprises: The Proposal or the Representation; these General Terms and Conditions; where applicable, the product and service package rates of MBSPL.
3.2. The conditions, rights and obligations mentioned in the Contract are the only terms and conditions applicable to any Service provided by or on behalf of MBSPL, including the services provided by MBSPL jointly with a third party designated by MBSPL. The Contract takes precedence over any other general or specific terms and conditions originating from the Client. Save with MBSPL’ prior written agreement, which must explicitly be mentioned in the Proposal or the Representation, the Client’s general or specific terms and conditions are not applicable and cannot be invoked against MBSPL regardless of the time at which they may have been brought to its attention.
3.3. The fact that MBSPL does not have recourse at any given time to any of the clauses of these General Terms and Conditions cannot be construed as MBSPL waiving the right to have recourse to any such clause(s) at a later stage.
3.4. Acceptance of the Proposal by the Client or of the Representation given to MBSPL to perform a
Service, or simple payment of an invoice, marks the Client’s acceptance of the Contract, including these General Terms and Conditions.
3.5. In the event that a clause or condition is declared null and void by a court ruling, such nullity shall not entail the nullity of these General Terms and Conditions nor of the Contract.
4.1. MBSPL undertakes to perform the Services conscientiously and properly, in accordance with professional standards and in compliance with the laws and regulations applicable.
4.2. MBSPL shall provide the Services in accordance with the obligation of confidentiality to which all consultants are subject.
4.3. MBSPL is mindful of situations that may give rise to a conflict of interest. Consequently, MBSPL undertakes to refrain, in the same case, from advising, assisting and representing clients with opposite interests unless all the parties have given their consent.
5.1. The Parties acknowledge that certain Services may require compliance with certain obligatory deadlines imposed by law or by third parties. Consequently, the Client undertakes to provide to MBSPL in good time all the information and instructions necessary to enable correct performance of the Services. More particularly, the Client undertakes to respond promptly to all communications from MBSPL and to provide to MBSPL all the information requested by MBSPL or any other useful information prior to the deadline indicated in the said communications.
5.2. The Client undertakes to notify MBSPL immediately of any change regarding the information supplied to MBSPL.
5.3. The Client shall be solely liable for any damage that may result from wrong, incomplete or belated information. Any lack of complete and adequate response from the Client, where applicable prior to the deadline indicated by MBSPL, MBSPL may suspend the performance of its Services in full or in part and/or may not be held liable for any damage the Client may suffer as a direct or indirect result of such suspension.
5.4. MBSPL shall submit to the Client any document that it regards as requiring a signature. The Client shall return to MBSPL all the documents required, signed as requested by MBSPL, prior to the deadline indicated by MBSPL. MBSPL cannot be held liable for any damage the Client may suffer as a direct or indirect result of failure to meet the deadline indicated by MBSPL.
5.5. All communication by MBSPL shall be sent to the Client’s latest address (email or postal address) as indicated by the Client or one of its representatives. The Client must immediately inform MBSPL of any change of address and/or status. MBSPL cannot be held liable for any loss of rights or any damage suffered by the Client if it has not been duly informed of the changes that have occurred.
5.6. MBSPL reserves the right to use client’s logo, company brand, company name & feedback for promotional purposes.
6.1. MBSPL shall provide the Services agreed with the Client in the context of a Contract. However, the Client may at any time put an end to MBSPL’s intervention by serving it written notice to this effect. Such cancellation is at the Client’s risk and entails the immediate payment of fees for any Services commenced. MBSPL has the same option of cancellation, in compliance with the professional obligations defined by applicable law.
6.2. In the event of default or delay of payment by the Client of fees, expenses, charges or dues invoiced by MBSPL, or if the Client fails to meet any of his obligations under the terms of the Contract, MBSPL may cancel the Contract eight days after having served notice of default by registered letter or courier without having received a response, without prejudice to MBSPL’ right to claim damages and/or to suspend the performance of its Services.
7.1. At the Client’s request, MBSPL shall provide, indicatively, an estimate of the expenses, charges, dues and fees that the Client will incur when ordering the Services. This estimate shall be communicated subject to the express reservation of variations that may occur such as, for instance, changes in official charges or dues, changes of the fees charged by professional colleagues abroad, variations in exchange rates, costs of intellectual services (e.g. processing of observations made by administrations or of oppositions by third parties) and when the case at hand is more complex than initially envisaged.
7.2. The client has to arrange for the travelling, food and accommodation for all the experts. Or all of these expenses shall be paid by client “on actual”.
7.3. MBSPL is at all times entitled to charge retainer fees. An invoice shall be issued for this purpose. Retainer fees are not necessarily commensurate with the state of advancement of the Services or of the level of charges and dues incurred at the date of the Client’s request. The Client undertakes to pay the retainer fees without delay.
7.4. Invoices other than those for retainer fees are payable within 30 days from the date of the invoice into MBSPL’s account indicated on the invoice. Any sum not paid on the due date shall, ipso jure and without prior notice, entail interest for delay of payment and recovery charges pursuant to the legislation in force. Over and above the statutory lump-sum recovery charges.
7.5. Any contestation of MBSPL’s invoices is admissible only if it has been notified by registered letter received no later than 14 days after the date of such contested invoice.
8.1. MBSPL shall make every effort to ensure the due, timely and proper performance of the Services. However, the obligations assumed by MBSPL are best efforts obligations.
8.2. If MBSPL fails to meet one of its obligations, its liability for any damage caused to the Client and proven by the latter shall be limited. In any case, no action, whatever its nature, grounds or procedure, can be instituted by the Client more than six months from the day on which the Client has or should have had knowledge of MBSPL’ failure to meet one of its obligations.
8.3. MBSPL cannot be held liable for any damage caused by or due to the intervention of third parties, and in particular any damage caused by the products or services of third parties, if it was not MBSPL who decided to have recourse to these third parties. If it is MBSPL who decided to have recourse to third parties, MBSPL’ liability for any damage caused to the Client by the intervention of these third parties is limited as provided for in Article 8.2 and 8.4.
8.4. MBSPL can never be held liable for damage caused directly or indirectly by force majeure as defined in Article 9 below.
9.1. Performance of the obligations of the Parties shall be suspended in the event of force majeure that is of such a nature as to prevent or delay the performance of contractual obligations of either Party. Force majeure means any event that is beyond the control of the Party invoking it and against which it could not reasonably protect itself. The following in particular (but not exclusively) constitute cases of force majeure: a strike at the Client or at a third party whose help is required to provide a Service (for instance, an intellectual property office), the unavailability of a public IT or logistics service, etc.
9.2. If the case of force majeure has effects beyond a period of three months, either Party may, after sending a registered letter to the other Party, immediately and ipso jure cancel the Contract, without any compensation or notice being due as a result thereof.
If the Client’s situation changes, e.g. because of death, bankruptcy, dissolution or change of the Client’s company or because of any other circumstance impairing the Client’s solvency, MBSPL has the right to demand that all sums due be fully paid immediately, even before their due date, or demand guarantees that the commitments will be duly and properly kept (guarantees that are subject to MBSPL’ approval), without prejudice to MBSPL’ right to suspend implementation of the Contract or to cancel it in accordance with Article 6.
If there is a dispute, controversy or claim about the establishment, interpretation, implementation or termination of the Contract, the Parties shall endeavor to seek an amicable settlement. If no amicable settlement has been reached within 30 days of the dispute arising, the matter shall be brought exclusively before the courts of the principal place of business of the MBSPL’s firm with whom the Client has entered into an agreement. The law of the country of the principal place of business of the MBSPL firm with whom the Client has entered into an agreement is applicable.